CUSTOMER CARE

CONTACT US

General questions or comments: info@posterchildprints.com
Questions about your order: orders@posterchildprints.com
Press Inquiries : info@posterchildprints.com

You can also reach us by telephone at (213) 977-1088 during the hours of 10 a.m. to 5 p.m. PST, Monday - Friday.

SUBMISSIONS

If you are interested in submitting artwork, please follow the guidelines below. Artist submissions come frequently and we are not always able to respond. We thank you in advance.

Name
Bio
Location
Website Link
5-10 images of your artwork

*Emails must be less then 1 MB.

*Information needs to be sent in one email. Multiple emails will not be reviewed.

LOCATION

We are located on S Los Angeles St, at the heart of Downtown Los Angeles. Occasionally, we open the doors for special events; otherwise, we’re available to visit by appointment only.

SHIPPING INFORMATION

Estimated Shipping Rates & Transit Times

Domestic Shipping

The United States Postal Service (USPS) is our preferred carrier for all domestic shipments. Shipping rates vary based on location.

First Class Mail (5-10 Business Days)
Priority Mail (3-6 Business Days)
Insurance and tracking fees are included in your shipping cost.
Express Mail (1-3 Business Days)
Insurance and tracking fees are included in your shipping cost.

International Shipping

PCP uses DHL and the United States Postal Service (USPS) for international shipments. Shipping rates vary based on location.

DHL Express (2-6 business days)
Insurance and tracking fees are included in your shipping cost.

USPS First Class (10-21 business days)
Shipment times vary by destination and not available in all countries. No tracking or Insurance available. Please ship at your own risk using this shipping option. We are not responsible for lost, damaged or stolen goods. No exceptions.

Priority Mail International (7-12 business days)
Insurance and tracking fees are included in your shipping cost.

Fees are determined and collected per specific country. PCP is not responsible for duties and/or taxes on shipments.

Framed Orders

Each frame is custom made with the utmost care, please allow 10-21 business days to receive your order via UPS Ground. At this time, framing is only available for customers within the USA. Shipping is FREE on framed orders.

Shipping Time

Unless otherwise noted, orders will ship within 1-3 business days of purchase, with the exception of weekends and national holiday's. 95% of the time, we ship within 24 hours of receiving your order. Priority Mail orders placed after 10am PST will ship the following business day. The cutoff for Express shipments is 12pm PST. Orders placed after that will ship the following business day. We are not responsible for USPS delays due to weather or other unforeseen circumstances.

P.O. and APO Delivery

PCP can deliver to P.O. boxes as well as APO addresses using USPS.

Returned Shipments & Lost Shipments

All packages returned to PCP by USPS, either because of insufficient addresses or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges again before PCP re-ships the package.

PCP is NOT responsible for package lost or stolen packages. If tracking shows that a shipment was delivered and the customer did not receive it- the customer will need to file a report with USPS directly. No replacements will be made for lost or stolen packages.

Order Tracking

You'll receive tracking information via email once your order is placed. You can login to the order status page on our website and see the current status of your order. Packages can also be tracked via USPS's tracking service using your tracking number. Please Note: Sometimes, the package travels faster than the website is able to update. If you don’t see your package in route, please be patient.