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RETURNS & REFUNDS

OUR RETURN AND REFUND POLICY

No returns or refunds are are permitted with the exception of damaged prints. If your print is damaged upon arrival and you wish for a refund or exchange, you must report the damaged print within 72 hours of receipt. Prints not reported within 72 hours are not subject to a refund or exchange. The print must be sent back to us within 10 days, and we must receive the returned item before a replacement can be sent to you. We're not responsible for losing prints that are being returned by the customer. 

All packages returned to PCP by USPS, either because of insufficient addresses or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges again before PCP re-ships the package.   

PCP is NOT responsible for package lost or stolen packages. If tracking shows that a shipment was delivered and the customer did not receive it- the customer will need to file a report with USPS directly. No replacements will be made for lost or stolen packages.

PCP is not responsible for prints damaged while opening them.

If you wish to exchange and the print is no longer available, you will receive a full refund (excluding shipping charges). Refunds will take up to 10 days to clear in your account.

All Customer Service inquiries should be directed through email and will be responded to within 3 business days.

We pride ourselves an extraordinarily low damage rate. We package the prints with great care, and it is very unlikely your print will get damaged in transit. We do ask that you open your package carefully as damages can occur with rough handling.

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SHIPPING INFORMATION
Estimated Shipping Rates & Transit Times

  

Domestic Shipping

The United States Postal Service (USPS) is our preferred carrier for all domestic shipments. Shipping rates vary based on location.

 

International Shipping

PCP uses DHL and the United States Postal Service (USPS) for international shipments. Shipping rates vary based on location. 

Fees are determined and collected per specific country. PCP is not responsible for duties and/or taxes on shipments.

 

Shipping Time

Unless otherwise noted, orders will ship within 1-3 business days of purchase, with the exception of weekends and national holiday's. 95% of the time, we ship within 24 hours of receiving your order. Priority Mail orders placed after 10am PST will ship the following business day. The cutoff for Express shipments is 12pm PST. Orders placed after that will ship the following business day. We are not responsible for USPS delays due to weather or other unforeseen circumstances. 

P.O. and APO Delivery

PCP can deliver to P.O. boxes as well as APO addresses using USPS.

Returned Shipments & Lost Shipments

All packages returned to PCP by USPS, either because of insufficient addresses or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges again before PCP re-ships the package.   

PCP is NOT responsible for package lost or stolen packages. If tracking shows that a shipment was delivered and the customer did not receive it- the customer will need to file a report with USPS directly. No replacements will be made for lost or stolen packages.

Order Tracking

You'll receive tracking information via email once your order is placed. You can login to the order status page on our website and see the current status of your order. Packages can also be tracked via USPS's tracking service using your tracking number.  Please Note: Sometimes, the package travels faster than the website is able to update. If you don’t see your package in route, please be patient. 

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