No returns or refunds are are permitted with the exception of damaged prints. If your print is damaged upon arrival and you wish for a refund or exchange, you must report the damaged print within 72 hours of receipt. Prints not reported within 72 hours are not subject to a refund or exchange. The print must be sent back to us within 10 days, and we must receive the returned item before a replacement can be sent to you. We're not responsible for losing prints that are being returned by the customer.
All packages returned to PCP by USPS, either because of insufficient addresses or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges again before PCP re-ships the package.
PCP is NOT responsible for package lost or stolen packages. If tracking shows that a shipment was delivered and the customer did not receive it- the customer will need to file a report with USPS directly. No replacements will be made for lost or stolen packages.
PCP is not responsible for prints damaged while opening them.
If you wish to exchange and the print is no longer available, you will receive a full refund (excluding shipping charges). Refunds will take up to 10 days to clear in your account.
All Customer Service inquiries should be directed through email and will be responded to within 3 business days.
We pride ourselves an extraordinarily low damage rate. We package the prints with great care, and it is very unlikely your print will get damaged in transit. We do ask that you open your package carefully as damages can occur with rough handling.