FAQ

1. PRINTS

a. Print Releases
Prints are released arbitrarily. By signing up for our mailing list, you will be notified when new prints become available. We are not responsible for email junk folder delivery. We will not hold prints, take special requests or orders over the phone and we cannot contact you individually when prints are released.

b. Authentication
All prints unless otherwise noted are; numbered by PCP, signed by the artist and will come with an embossed Certificate of Authentication (COA), shipped with the print. One authentication will be sent per print and we cannot replace lost or damaged COAs.

c. Availability
All prints are at a first come, first serve basis. Print editions on PCP are likely to sell out fast. Sometimes, prints sell out the same day they are released. If you hesitate to purchase a print there is chance that the print will no longer be available.

d. Print Quality
Premium quality is extremely important to us and a great deal time and consideration is taken when selecting our materials. Your print is made using the finest 100% cotton archival paper and high quality inks that are able to withstand time. Due to the nature of screenprinting, each print is slightly different, with small variations in color, ink coverage, etc.

2. PAYMENT

a. Accepted forms of payments

• Visa
• MasterCard
• American Express
• Paypal (send to info@posterchildprints.com)

b. Sales Tax
All orders shipped within California will be charged the standard state sales tax of 7.25%. If you are ordering from another state or country other than the United States, you will not be charged a sales tax.

c. Exchange Rates
All payments are taken in the U.S. dollar. All international payments will be taken at the current exchange rate. For current exchange rates visit: http://www.exchangerate.com/, although can not be held responsible for inaccuracies in information given by an external website.

3. SHIPPING

a. Domestic Shipping
PCP uses the United States Postal Service (USPS) for domestic shipments. Shipping rates vary based on location. We have two USPS Domestic Shipping options, Priority Mail (4-7 business days) and Express Mail (2-5 business days). Insurance and tracking fees are included in your shipping cost. You will receive tracking information via email. You can also login to the order status page on the website and see the status of your order. All prints can be tracked via USPS's tracking service.

b. International Shipping
PCP uses the United States Postal Service (USPS) for international shipments. Shipping rates vary based on location. We have two USPS International Shipping options, Express Mail International (3-7 business days) and Priority Mail International (7-12 business days). Insurance and tracking fees are included in your shipping cost on Express and Priority shipments only. Fees are determined and collected by each specific country. All International shipping methods mat not be available for each shipment. Some shipments may be limited to strictly Priority Mail International. PCP is not responsible for duties and/or taxes on shipments.

c. Shipping Time
Unless otherwise noted, Orders will ship within 1-3 business days of purchase, with the exception of weekends ande national holiday's. You will receive tracking information and all prints can be tracked via USPS's tracking service via email. You can also login to the order status page on the website and see the status of your order.

d. P.O. and APO Delivery
PCP can deliver to P.O. boxes as well as APO addresses using USPS.

e. Returned Shipments
All packages returned to PCP by the United States Postal Service either because of insufficient addresses or attempted deliveries will be the responsibility of the customer. The customer will have to repay shipping charges again, before PCP re-ships the package.

4. RETURNS & REFUNDS

No returns, exchanges or refunds permitted with the exception of damaged prints. If print is damaged upon arrival and you wish for a refund or exchange, you must report the damaged print to us within 72 hours of receipt via email. Prints not reported within 72 hours are not subject to a refund or exchange. The print must be sent back to us within 10 days of delivery in before a replacement can be sent to you. We are not responsible for lost prints that are being returned to us so you need to supply us with a tracking number for the returned shipment. If you wish to exchange and we don't have the same print available, you will receive a full refund (excluding shipping charges). Refunds will take up to 10 days to clear in your account. All Customer Service inquires should be directed through email and will be responded to within 3 business days.

5. SECURITY

a. Order Security
We make protecting your privacy a priority. All PCP orders are sent over secure connections using SSL to make sure your credit card and personal information are safe and secure.

b. Information Security
We do not sell your user information to anyone. All data received during ordering is specifically used to fulfill orders.

6. TERMS

The content on this website is provided on an "as is" basis without express or implied warranty. The information on this website does not in any way constitute legal or professional advice. PCP accepts no responsibility or liability for the information provided on this website, and cannot be held responsible for actions arising from its use. Some of the content on this site is for adults only. PCP accepts no responsibility for any offense the content may cause. Use this site at your own risk.

PCP reserves the right to refuse service to any individual or group at any given time. Item availability and prices are subject to change without notice.We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices of all products are subject to change without notice. We reserve the right to limit quantities on certain items.

7. ARTIST SUBMISSIONS

PCP accepts artist submissions by email: submissions@posterchildprints.com. Please be patient as sometimes it takes us a few weeks to respond. Thank You!

8. EMAIL UNSUBSCRIBE

Customers may unsubscribe from the mailing list at any time by clicking on the unsubscribe link in any of the emails you receive.

9. CUSTOM COMMISSIONS

PCP works with customers, buyers and interior designers to create custom commission pieces using the PCP roster of artists. We will work with you and the artist to create the perfect one-of-a-kind piece of artwork. For more information, please contact us at: info@posterchildprints.com

10. COPYRIGHT

All images appearing on this website are copyrighted and/or trademarked by the artists. Images used on this website are reproduced with express permission of the artists and PCP. Use of images from this website is prohibited without the express written permission of the artist and PCP.

11. OTHER

Any additional questions or comments can be sent to info@posterchildprints.com or by calling (213) 977-1088 during the hours of 10 a.m. to 5 p.m. PST, Monday through Friday